Privacy Policy

Last updated: January 1, 2026

UNITED MIGRATION (PVT) LTD ("we", "our", "us") respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you use our website, purchase services or products, or interact with us.

Information we collect

We collect information necessary to deliver our services and operate our business. The categories include:

Identity data: full name, date of birth (when required for visa matters).
Contact data: email address, telephone number, postal address.
Payment and billing data: transaction details and payment confirmations (actual card details are processed by payment processors such as PayHere; we do not store full card numbers).
Service data: application documents, passport copies, supporting documents uploaded for visa or course enrollment, course progress information.
Device and usage data: IP address, browser type, operating system, pages visited, and cookies for analytics and basic site functionality.

How we use personal information

To provide, manage and deliver services (visa consultancy, document preparation, online courses and LMS access).
To process payments and billing, and to communicate about orders, service status, or delivery issues.
To respond to customer inquiries and provide customer support.
To comply with legal and regulatory obligations (e.g., identity verification required by immigration authorities).
To analyze and improve our website, offerings, and training content.
To send marketing communications when you have consented to receive them; you may opt out at any time.

Legal basis for processing

Where applicable (for customers in jurisdictions with data protection laws), we process personal data on the following bases:

Performance of a contract (to deliver services you requested).
Legal compliance (for regulatory or government reporting requirements).
Legitimate interests (operating and improving our business, fraud prevention), balanced against individual rights and freedoms.
Consent (for marketing communications and certain cookies where required).

Sharing and disclosure

We do not sell your personal data. We may disclose information to:

Trusted third-party service providers who perform services on our behalf (payment processors, LMS providers, hosting, analytics). These providers are contractually bound to protect your data.
Government agencies, courts, or law enforcement when required by law or to fulfill visa/immigration requirements.
Professional advisors or suppliers needed to deliver the contracted service (for example, partners involved in visa processing where you have given consent).

Cookies and tracking

We use cookies and similar technologies to operate the website, remember preferences, and collect analytics. You can configure your browser to refuse cookies, but some features of the site may not function correctly.

Data retention

We retain personal information so long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type; where applicable we will retain documents for periods required by immigration or tax regulations.

Security

We implement reasonable administrative, technical and physical measures to protect personal data against unauthorized access, loss, alteration and destruction. However, no transmission over the internet or method of storage is completely secure. If a security incident occurs that affects your data, we will take actions required by law and notify affected parties where applicable.

Your rights

Depending on your jurisdiction you may have rights to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of data (subject to legal or contractual retention requirements).
Object to processing or request restriction where permitted.
Request a copy of personal data in a portable format.

To exercise any of these rights, contact us at [email protected]. We will verify your identity before responding.

Third-party sites and links

Our website may contain links to third-party websites. This privacy policy does not apply to those sites; we encourage you to review the privacy practices of any external sites you visit.

Children’s policy

We do not knowingly collect personal information from children under 16 for our services. If we learn that a child under 16 has provided us with personal data without parental consent, we will take steps to delete that data.

Changes to this policy

We may update this Privacy Policy from time to time. When changes are material we will notify via the website or email. The "Last updated" date at the top indicates when this page was last revised.

Contact

For questions about this policy or to exercise your rights, contact:

UNITED MIGRATION (PVT) LTD
135/1, Galle Road, Dehiwala, Colombo, Sri Lanka
Tel: +94 11 272 0420
Email: [email protected]
Website: www.unitedmigration.co